Remnant IT Helpdesk Solutions
IT Help Desk Services
Store Support:
- Answer and report IT problems from store calls.
- Remote access to registers and corporate laptops.
- Ticket creation for each call/issue.
Hardware Management:
- Request and coordinate new hardware for stores.
- Assist in switching old devices with new ones.
- Manage USP units, request parts, and guide replacements.
- Coordinate traffic counter maintenance and updates.
Windows Support:
- Install apps and drivers on PCs and registers.
- Troubleshoot Windows-related problems.
- Configure and maintain operational hardware.
- Assist with Office 365 and BI issues.
- Remote assistance for Windows reinstall.
Network Support:
- Report and monitor issues with network providers.
- Manage the Meraki Dashboard and troubleshoot network devices.
- Resolve Heartland issues, including POS and hardware.
AS400 IBM iSeries:
- Troubleshoot server and printer issues.
- Resolve daily report and configuration problems.
Corporate User Support:
- Install and troubleshoot Office 365 and Adobe Cloud apps.
- Manage licenses for Nitro Pro PDF.
- Address slow PC and network issues.
- Troubleshoot printer, scanner, and hardware problems.
- Provide Windows and application support.
- Onboard new employees.
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24/7 Technical Support
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Troubleshooting and Problem Resolution
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User Support
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Remote Assistance
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Hardware and Software Procurement
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System Monitoring and Maintenance
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Regular Reporting
Our IT Help Desk services are designed to provide your enterprise with top-tier support and solutions across a wide spectrum of IT needs. We understand the critical role technology plays in modern business operations, and our expert team is dedicated to ensuring your IT environment operates smoothly and efficiently. Here’s how we can assist your organization:
Explore our Hardware Assistance Services! We are your trusted partner for all hardware-related needs. Whether you require help with computer repairs, hardware upgrades, or advice on selecting the right components for your setup, our skilled technicians are here to assist. Contact us today to ensure your hardware operates at its best and experience optimal performance and reliability.
Welcome to our Windows OS Assistance Center! Our experienced team specializes in providing expert support for Windows operating systems. Whether you’re facing issues with installation, configuration, updates, or troubleshooting, we have the knowledge and solutions to help you navigate the world of Windows seamlessly. Contact us today for reliable Windows OS assistance and ensure your computing experience remains smooth and secure.
Welcome to our Network Assistance Hub! Our dedicated team of IT professionals is here to provide you with top-notch support for all your network-related needs. Whether you’re troubleshooting connectivity issues, planning network upgrades, or need assistance with securing your data, we have the expertise to keep your network running smoothly. Contact us today to optimize your network performance and ensure your business stays connected.
Welcome to our POS Assistance IT Help Desk! We specialize in providing top-notch technical support and solutions for all your Point of Sale needs. Whether you’re facing software issues, hardware glitches, or need guidance on optimizing your POS system, our dedicated team of experts is here to ensure seamless operations and maximize your business efficiency. Contact us today for reliable and prompt assistance.
Remnant IT’s team offers extensive experience in AS400/IBM support, providing businesses with diverse AS400 upgrades to keep up with the dynamic tech world. The team oversees system transitions through strategic approaches such as RAMP (Rapid Application Modernization Process) that blends efficient modern technologies with core AS400 functionalities.